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Help Center

Welcome to the Moodka Help Center 💬
We’re here to make sure your experience with us is smooth and enjoyable.
Below, you’ll find answers to the most common questions about our products, orders, and policies.

1. Orders & Shipping

• How long does shipping take?
  Orders are usually processed within 1–3 business days.
  Delivery times vary depending on your location — typically 5–10 business days for standard shipping.

• How can I track my order?
  Once your order ships, you’ll receive a confirmation email with a tracking link to follow your package.

• Do you ship internationally?
  Yes! Moodka ships worldwide. Shipping fees and delivery times may vary depending on your country.

2. Returns & Exchanges

• Can I return my product?
  Yes, we accept returns within 30 days of delivery, provided the item is unused and in its original packaging.

• How do I start a return?
  Contact our support team at support@moodka.com with your order number and reason for return. We’ll guide you through the process.

• Do you cover return shipping?
  Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.

3. Product Information

• Are the mugs dishwasher safe?
  Yes, our stainless steel mugs are dishwasher safe, but we recommend handwashing to preserve the finish.

• How long do drinks stay hot or cold?
  Thanks to our double-wall vacuum insulation, drinks stay hot up to 6 hours and cold up to 8 hours.

• Is Moodka BPA-free?
  Absolutely. All our products are BPA-free, non-toxic, and safe for daily use.

4. Contact Us

Still need help? Our support team is here for you.
📧 Email: support@moodka.com
📦 Business Hours: Monday–Friday, 9 AM – 6 PM (EST)

We’ll get back to you within 24–48 hours.