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Help Center
Welcome to the Moodka Help Center 💬
We’re here to make sure your experience with us is smooth and enjoyable.
Below, you’ll find answers to the most common questions about our products, orders, and policies.
1. Orders & Shipping
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How long does shipping take?
Orders are usually processed within 1–3 business days.
Delivery times vary depending on your location — typically 5–10 business days for standard shipping. -
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link to follow your package. -
Do you ship internationally?
Yes! Moodka ships worldwide. Shipping fees and delivery times may vary depending on your country.
2. Returns & Exchanges
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Can I return my product?
Yes, we accept returns within 30 days of delivery, provided the item is unused and in its original packaging. -
How do I start a return?
Contact our support team at support@moodka.com with your order number and reason for return. We’ll guide you through the process. -
Do you cover return shipping?
Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
3. Product Information
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Are the mugs dishwasher safe?
Yes, our stainless steel mugs are dishwasher safe, but we recommend handwashing to preserve the finish. -
How long do drinks stay hot or cold?
Thanks to our double-wall vacuum insulation, drinks stay hot up to 6 hours and cold up to 8 hours. -
Is Moodka BPA-free?
Absolutely. All our products are BPA-free, non-toxic, and safe for daily use.
4. Contact Us
Still need help? Our support team is here for you.
📧 Email: support@moodka.com
📦 Business Hours: Monday–Friday, 9 AM – 6 PM (EST)
We’ll get back to you within 24–48 hours.